Ivan Waineright's Pyramid

I’ve had a look at Ivan Waineright’s free guide What Small Charities Need to Know About CRM Systems the other day, and a pretty good - and recommended - read it was. It's good to see he gives CiviCRM a proper mention.

What struck me was Ivan’s Pyramid of Priority (reproduced in the illustration) - and grey column labeled “Change Management”. This put me in mind of our own experiences implementing CRMs in small organizations. And that is the over-arching need for leadership.

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on 11 Oct 2016 4:40 PM
  • Leadership
  • CiviCRM
  • Culture