For clubs, associations and member bodies
Membership that just works.
Your members expect the same ease they get everywhere else online: to be recognised, to renew in a tap, to see what’s relevant and to feel part of something. We design and build it all — your website, your membership system and, when you’re ready, a member app — connected on an open platform you own, then host and support it for you.
Our approach
You shouldn't have to worry about the technology. That's our job.
We look after the platform — proven, well-supported open-source tools, properly connected — so you can focus on your members. And we start where they do: with what they expect.
- What members expect To feel recognised, valued and connected — without effort.
- What your organisation needs To grow, keep members for longer and run smoothly.
- What we design Experiences that are easy for members and rewarding for you.
For clubs
Start with what members expect, and recruitment and retention follow.
For trade associations
One coherent experience across website, events, directory and renewals.
For every kind of membership
Your goals matter too — we bring both together, so a little effort goes a long way.
What members expect
Members don't compare you with other associations. They compare you with their banking app.
Eight expectations every member brings with them — and how we meet each one.
“Know who I am.”
One sign-in across website, app and events. Details remembered, never re-typed.
“Make renewing effortless.”
Reminders in good time, one-tap renewal, auto-renew, and paying the way they prefer.
“Show me what's for me.”
Events, news and resources matched to their interests, grade or region — not everything, every time.
“Help me find my people.”
Directories, groups and events that connect members with each other — the reason many joined.
“Show me it's worth it.”
A personal view of their year: events attended, CPD logged, benefits used.
“Give me a say.”
Votes, surveys and AGM participation that take minutes, from anywhere.
“Keep my data safe.”
Clear privacy choices, and data held in the organisation's own systems — not sold on.
“Work for me, whoever I am.”
Accessible on any device, for members of every age and ability.
A member's year
Six moments that decide whether they renew.
Joining
“Two minutes, on my phone.”
First week
“Welcomed, not just invoiced.”
Events
“Booked, and the ticket's in my wallet.”
Mid-year
“Reminded what I'm getting.”
AGM
“My vote, from my sofa.”
Renewal
“Done before I'd thought about it.”
Website first
No app yet? Your members still get a great experience.
Most members meet you on your website — usually on their phone. So we make it fast, clear and easy to use on any device, and connect it to the same records as your CRM and your app.
Your website · Drupal
“Join, renew and book from my phone.”
Built mobile-first, so it works beautifully in any browser — nothing to download.
Your app · when you’re ready
“Everything in one place.”
It uses the same records as your website, so there’s nothing to move or re-enter.
Your CRM · CiviCRM
“Know me, whichever way I come in.”
One record per member, so website, CRM and app always agree.
Website · CRM · App — one source of truth: Drupal and CiviCRM
Every kind of member wants something different.
Club members
“Book a court, bring a guest, visit a reciprocal club abroad.”
Connected to the Affinet reciprocal club network.
Trade association members
“Get the briefing, find a supplier, meet my peers.”
Professional members
“Log my CPD, prove my status, grow my career.”
Local business members
“Help people nearby find me — and help us find each other.”
For chambers of commerce, business associations and town-centre networks.
Beyond your own website
Membership that reaches across a whole network.
Members value being part of something bigger. We connect your Drupal and CiviCRM to Affinet, so your members show up — and benefit — well beyond your own site.
Clubs · Reciprocal network
“Let me visit partner clubs wherever I go.”
Your reciprocal clubs listed and kept current, with letters of introduction — linked to your membership records.
Local networks · Discovery
“Help people nearby find my news and events.”
Your news and events shown on the network's website and on every member's own site — so people nearby see what's on, and members promote each other.
Wider networks · Sharing
“Keep me in the loop across the network.”
News and events with a proper home, shared across associations, federations and groups — each member keeping control of its own content.
Drupal and CiviCRM run each organisation · Affinet adds the shared network
Behind the scenes
We do all the hard work for an effortless member experience.
We don't reinvent the CRM or the CMS. We build on Drupal and CiviCRM — proven open-source platforms with large communities behind them — and connect our apps to them, so every member gets one coordinated, connected experience.
What members see
Website · Drupal
What your team runs
Members · CiviCRM
In every pocket
Member app · Xpdient
You own your data
In your own databases. Export it, host it anywhere.
No vendor lock-in
No platform licence fees; any Drupal or CiviCRM developer can pick it up.
Already using CiviCRM?
You don't need to start again.
Thirty years of building for members — and for the people who look after them.
- Since 1993Working with membership organisations of every size.
- We wrote the cookbookTony Horrocks, our director, wrote the CiviCRM Cookbook.
- Community Interest CompanyBuilt for impact, not lock-in.
- UK basedUK hosting, UK support.
Let's give your members what they expect.
A 30-minute conversation with Tony Horrocks, author of the CiviCRM Cookbook.
For CICs and social enterprises
Fairer rates for organisations that put purpose first.
We’re a Community Interest Company ourselves, so we offer social enterprise rates to other CICs and social enterprises. The same team, the same standards — at rates that reflect what you’re here to do.